Customer Story
Plantronics

Plantronics Transformed The Customer Journey Across 39 Locales

About

Plantronics

Poly formerly called Plantronics is an American electronics company producing audio communications equipment for business and consumers. Its products support unified communications, mobile use, gaming and music. Poly delivers innovative technology and integrated solutions that deepen people’s collaboration experience and allow them to simply communicate.

The Challenge

The challenge was to scale the application to support 39 locales. Restarts, Performance issues and downtime were regular features that needed attention. They needed a roadmap that provided more flexibility and control to business users to manage full catalog in one place. They wanted to implement multiple user roles and promotion customizations for partner employees.

The Solution

Nvizion improved their ability to manage content-driven commerce experiences at scale by engaging product content and relevant commerce experience. The existing content and applications were made centrally available breaking up content silos. This made the content creation 4x more efficient and speed to market was 3x faster to update content on site. Nitrogen improved the page load time and rendered the pages in sub seconds, which was far faster and provided a consistent user experience resulting in improved conversions, customer retention at reduced cost of ownership.

The Benefits

Our client realized ~60% web performance gains and the system now can handle 4x more users. Automated workflows improved productivity & gave better control of the content. Ability to create quick sister sites is being used effectively by Marketing team to create tailored solution for user segment. With Nitrogen, Plantronics site uptime is 99.9% reducing number of servers from 6 to 3 and cores reduction from 20 to 12 while delivering a sublime user experience.